FAQ
1. How long does shipping take?
Most orders arrive within 7–15 business days. Delivery times may vary depending on your location and order volume, but we always work to get your items to you as quickly as possible.
2. Do you ship internationally?
At this time, we ship within Australia and United Kingdom only. We are working on expanding our shipping zones in the near future.
3. What if my product arrives damaged or faulty?
If your item arrives damaged, defective, or not as described, please contact us within 7 days of delivery. We will arrange a replacement or refund depending on your preference.
4. Can I cancel or change my order after placing it?
Orders can be changed or cancelled within 12 hours of purchase. After this window, your order may already be in processing and cannot be modified.
5. What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
All payments are securely processed.
6. Are your products covered by a warranty?
Yes — all products come with a 30‑day warranty covering manufacturing defects. This does not cover accidental damage or misuse.
7. Do your wellness products require medical approval?
Our products are designed for general wellness and lifestyle support. They are not medical devices and do not require prescriptions or medical approval. Always consult a healthcare professional if you have specific health concerns.
8. How do I contact customer support?
For all inquiries, please use the Contact Form on our Contact page. Our team typically responds within 24–48 hours.
9. Where can I find health tips and updates?
Follow us on YouTube for daily wellness inspiration and helpful health tips: Healthy Is Wealthy YouTube Channel